Refund Policy

This Refund Policy applies to purchases from Music Academy Cafe (“we”, “us”, “our”) for digital songs (Digital Content),
music lessons, and catering (delivery-only within Klang Valley).

Music Academy Cafe (HQ)

No.45 (1st Floor), Jalan Radin Tengah, Bandar Baru Seri Petaling, 57000
Email: help.musicAC@gmail.com
Phone: +60 11-5867 7763

1) General

• Approved refunds are issued to the original payment method (unless we agree otherwise).
• Processing times depend on your bank/payment provider.
• Please include your order number and contact details in all requests.

A) Digital Songs / Digital Content Refunds

2) All Sales Final (After Access/Download)

Digital Content is generally non-refundable once:

• a download link is accessed, or
• access is granted to your account/library.

3) Exceptions (Eligible Cases)

We may provide a replacement, store credit, or refund if:

• the file is corrupted/defective and we cannot fix/re-send it,
• you received the wrong item,
• you were charged twice for the same item.

Timeframe: Contact us within 7 days of purchase.

B) Music Lessons Refunds

4) Single Lessons

• Refunds are available if you cancel at least 24 hours before the scheduled start time (unless your booking confirmation states otherwise).
• Late cancellations, late arrivals, or no-shows are generally not refundable.

5) Lesson Packages

• Packages may be partially refundable for the unused portion, subject to any stated admin fees and package validity rules.
• If a package has started, we may deduct completed sessions at the single-lesson rate.

6) If We Cancel

If we cancel a lesson and cannot reschedule, you may choose:

• a make-up session, or
• a refund for the affected session(s).

C) Catering Refunds (Delivery-Only, Klang Valley)

7) Cancellations

Catering involves advance preparation and ingredient purchases. Unless your catering confirmation states otherwise:

• More than 7 days before delivery date/time: deposit may be refundable minus non-recoverable costs already incurred.
• 3–7 days before delivery date/time: partial refund may be available (subject to preparation costs).
• Less than 72 hours before delivery date/time: generally non-refundable.

8) Delivery Issues & Incorrect Details

If delivery fails due to customer-provided issues (e.g., wrong address, unreachable contact number, no access to building/security refusal,
no recipient available), the order may be treated as fulfilled and non-refundable. Where possible, we may offer re-delivery with an additional fee
(subject to food quality/safety and scheduling).

9) Wrong/Missing Items or Quality Issues

Please notify us as soon as possible, ideally within 2 hours of delivery, with:

• order number
• photos (if relevant)
• a clear description of the issue

We may offer replacement, partial refund, or store credit depending on the situation.

10) Out-of-Coverage Orders

If an order is placed for an address outside Klang Valley and we cannot deliver, we will cancel and refund the undeliverable order
(minus any non-recoverable fees already communicated/incurred, if applicable).

11) How to Request a Refund

Email help.musicAC@gmail.com with:

• order number
• name + phone number
• what you purchased (Digital Content / Lessons / Catering)
• reason + supporting proof (screenshots/photos if applicable)