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Welcome to Music Academy Cafe (“Music Academy Cafe”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website/storefront and any purchases of digital songs, music lessons, and catering services (collectively, the “Services”).
By using our site or placing an order, you agree to these Terms.
Music Academy Cafe (HQ)
No.45 (1st Floor), Jalan Radin Tengah, Bandar Baru Seri Petaling, 57000
Email: help.musicAC@gmail.com
Phone: +60 11-5867 7763
Digital Content: downloadable or access-based music/audio files (e.g., songs, backing tracks, recordings, digital bundles).
Lessons: in-person or online music lessons, classes, workshops, or coaching sessions.
Catering: prepared food and beverages for events, delivery, pickup, and/or on-site service (if offered).
Order: your purchase request submitted through our checkout or booking flow.
You must be able to form a legally binding contract to purchase from us.
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
We may refuse service, suspend accounts, or cancel orders if we reasonably believe there is fraud, abuse, or a violation of these Terms.
Prices are shown on our store and may change at any time.
Any applicable taxes, service charges, delivery fees, or processing fees will be shown at checkout (where applicable).
Payment must be received in full (or by required deposit) before we deliver Digital Content, confirm Lessons, or confirm Catering.
Your order is only confirmed when you receive our order confirmation (email/receipt) or booking confirmation.
We may cancel or limit orders in cases of suspected fraud, incorrect pricing, stock/availability errors, or technical issues. If we cancel after you’ve paid, we will refund the amount paid for the canceled portion.
Digital Content is delivered electronically (e.g., download link or account access).
You are responsible for having compatible devices/software and stable internet access.
If you have trouble accessing a download, contact us and we’ll assist with reasonable troubleshooting and re-delivery where possible.
Unless stated otherwise, Digital Content is licensed—not sold—to you on a personal, non-exclusive, non-transferable, non-sublicensable basis for private, non-commercial use only.
You must not:
Because Digital Content can be copied once delivered, all sales of Digital Content are generally final once:
However, we may offer a refund or replacement at our discretion if:
Lessons may be offered in-person at our HQ, online, or at another agreed location (if applicable).
Lesson duration, package validity, and included materials (if any) will be shown during booking or in your receipt.
Unless your booking confirmation states otherwise:
Rescheduling: Requests should be made at least 24 hours before the lesson start time. Approval is subject to teacher/studio availability.
Late arrival: Lesson time may be reduced to keep schedule fairness; fees remain the same.
No-show: Missed lessons without notice may be treated as used and not refundable.
We may substitute teachers or reschedule due to illness, emergencies, or operational needs.
If we cancel and cannot reschedule, we will offer a make-up lesson or refund for the affected session(s).
Any lesson notes, recordings, arrangements, or materials we provide are for the student’s personal use unless stated otherwise.
Recording lessons may be allowed or restricted depending on the teacher/class; please follow the instructions given at the session.
Respectful behavior is required. We may end a session without refund for harassment, unsafe behavior, or repeated disruption.
If the student is under 18, a parent/guardian must:
Catering availability depends on date, capacity, and service area.
A catering order is confirmed only after we provide written confirmation (email/receipt) and receive any required deposit or full payment.
Menu items may be subject to seasonal availability and may be substituted with comparable items if needed (we’ll inform you where reasonable).
Changes to menu, quantities, delivery time, or event details must be requested in advance and may incur additional charges.
Final headcount/menu confirmation deadlines (if any) will be communicated at booking/confirmation.
If delivery/setup is included:
If self-pickup is selected:
Please notify us of all allergies and dietary restrictions when placing your order.
While we take care, our kitchen may handle common allergens (e.g., nuts, dairy, eggs, gluten, seafood). We cannot guarantee a completely allergen-free environment unless expressly agreed in writing.
Catering involves preparation and ingredient procurement. Unless your confirmation states otherwise:
Cancellations close to the event date may be non-refundable or partially refundable depending on costs already incurred.
We will inform you of any applicable cancellation charges at the time of cancellation request.
Promo codes/vouchers are subject to stated terms (expiry, usage limits, excluded items).
We may refuse vouchers obtained fraudulently or used in violation of stated rules.
All website content, branding, logos, lesson materials, menus, photos, audio, and Digital Content are owned by or licensed to Music Academy Cafe and are protected by intellectual property laws. You may not use them beyond what is allowed in these Terms without written permission.
If you submit reviews, comments, or media:
you grant us a non-exclusive right to display and use it for store operations and marketing (unless you request removal where reasonable);
you confirm it is your own content and does not violate anyone’s rights.
We aim to provide accurate listings, but we do not guarantee that descriptions, images, or availability are error-free.
Lessons are educational services; individual results vary based on practice and other factors.
Catering food quality is best within recommended time windows; storage/handling after delivery/pickup is your responsibility.
To the maximum extent permitted by law, Music Academy Cafe will not be liable for indirect, incidental, special, or consequential damages (including loss of profits or data). Our total liability for any claim related to an order will not exceed the amount you paid for the specific product/service giving rise to the claim.
You agree to indemnify and hold Music Academy Cafe harmless from claims, damages, and expenses arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights.
Your personal data will be handled according to our Privacy Policy (published on our site). If you don’t have one yet, you should add a Privacy Policy page describing what data you collect, why, how it’s stored, and how customers can request access/deletion.
These Terms are governed by the laws of Malaysia. Any disputes will be handled in the courts of Malaysia, unless mandatory consumer protection rules apply otherwise.
We may update these Terms from time to time. Changes take effect when posted on our website with an updated “Last updated” date.
Questions about these Terms or an order?
Email: help.musicAC@gmail.com
Phone: +60 11-5867 7763
Address: Music Academy Cafe (HQ), No.45 (1st Floor), Jalan Radin Tengah, Bandar Baru Seri Petaling, 57000
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