{"id":1334,"date":"2025-12-17T21:50:49","date_gmt":"2025-12-17T13:50:49","guid":{"rendered":"https:\/\/macafe.my\/?page_id=1334"},"modified":"2025-12-17T22:01:04","modified_gmt":"2025-12-17T14:01:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/macafe.my\/zh\/refund-policy\/","title":{"rendered":"\u9000\u6b3e\u653f\u7b56"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1334\" class=\"elementor elementor-1334\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52a0f1a6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"52a0f1a6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-490be285\" data-id=\"490be285\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4583578b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4583578b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-372bcfb5\" data-id=\"372bcfb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33357403 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"33357403\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c8f126f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c8f126f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-552243fe\" data-id=\"552243fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90cef0f elementor-widget elementor-widget-text-editor\" data-id=\"90cef0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>This Refund Policy applies to purchases from Music Academy Cafe (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) for digital songs (Digital Content),<br>music lessons, and catering (delivery-only within Klang Valley).<\/p>\n<p><\/p>\n<h4><strong>Music Academy Cafe (HQ)<\/strong><\/h4>\n<p>No.45 (1st Floor), Jalan Radin Tengah, Bandar Baru Seri Petaling, 57000<br>Email: help.musicAC@gmail.com<br>Phone: +60 11-5867 7763<\/p>\n<h3><b>1) General<\/b><\/h3>\n<ul>\n<li>Approved refunds are issued to the original payment method (unless we agree otherwise).<\/li>\n<li>Processing times depend on your bank\/payment provider.<\/li>\n<li>Please include your order number and contact details in all requests.<\/li>\n<\/ul>\n<h3><b>A) Digital Songs \/ Digital Content Refunds<\/b><\/h3>\n<h3><b>2) All Sales Final (After Access\/Download)<\/b><\/h3>\n<p>Digital Content is generally non-refundable once:<\/p>\n<ul>\n<li>a download link is accessed, or<\/li>\n<li>access is granted to your account\/library.<\/li>\n<\/ul>\n<h3><b>3) Exceptions (Eligible Cases)<\/b><\/h3>\n<p>We may provide a replacement, store credit, or refund if:<\/p>\n<ul>\n<li>the file is corrupted\/defective and we cannot fix\/re-send it,<\/li>\n<li>you received the wrong item,<\/li>\n<li>you were charged twice for the same item.<\/li>\n<\/ul>\n<p>Timeframe: Contact us within 7 days of purchase.<\/p>\n<h3><b>B) Music Lessons Refunds<\/b><\/h3>\n<h3><b>4) Single Lessons<\/b><\/h3>\n<ul>\n<li>Refunds are available if you cancel at least 24 hours before the scheduled start time (unless your booking confirmation states otherwise).<\/li>\n<li>Late cancellations, late arrivals, or no-shows are generally not refundable.<\/li>\n<\/ul>\n<h3><b>5) Lesson Packages<\/b><\/h3>\n<ul>\n<li>Packages may be partially refundable for the unused portion, subject to any stated admin fees and package validity rules.<\/li>\n<li>If a package has started, we may deduct completed sessions at the single-lesson rate.<\/li>\n<\/ul>\n<h3><b>6) If We Cancel<\/b><\/h3>\n<p>If we cancel a lesson and cannot reschedule, you may choose:<\/p>\n<ul>\n<li>a make-up session, or<\/li>\n<li>a refund for the affected session(s).<\/li>\n<\/ul>\n<h3><b>C) Catering Refunds (Delivery-Only, Klang Valley)<\/b><\/h3>\n<h3><b>7) Cancellations<\/b><\/h3>\n<p>Catering involves advance preparation and ingredient purchases. Unless your catering confirmation states otherwise:<\/p>\n<ul>\n<li>More than 7 days before delivery date\/time: deposit may be refundable minus non-recoverable costs already incurred.<\/li>\n<li>3\u20137 days before delivery date\/time: partial refund may be available (subject to preparation costs).<\/li>\n<li>Less than 72 hours before delivery date\/time: generally non-refundable.<\/li>\n<\/ul>\n<h3><b>8) Delivery Issues &amp; Incorrect Details<\/b><\/h3>\n<p>If delivery fails due to customer-provided issues (e.g., wrong address, unreachable contact number, no access to building\/security refusal,<br>no recipient available), the order may be treated as fulfilled and non-refundable. Where possible, we may offer re-delivery with an additional fee<br>(subject to food quality\/safety and scheduling).<\/p>\n<h3><b>9) Wrong\/Missing Items or Quality Issues<\/b><\/h3>\n<p>Please notify us as soon as possible, ideally within 2 hours of delivery, with:<\/p>\n<ul>\n<li>order number<\/li>\n<li>photos (if relevant)<\/li>\n<li>a clear description of the issue<\/li>\n<\/ul>\n<p>We may offer replacement, partial refund, or store credit depending on the situation.<\/p>\n<h3><b>10) Out-of-Coverage Orders<\/b><\/h3>\n<p>If an order is placed for an address outside Klang Valley and we cannot deliver, we will cancel and refund the undeliverable order<br>(minus any non-recoverable fees already communicated\/incurred, if applicable).<\/p>\n<h3><b>11) How to Request a Refund<\/b><\/h3>\n<p>Email help.musicAC@gmail.com with:<\/p>\n<ul>\n<li>order number<\/li>\n<li>name + phone number<\/li>\n<li>what you purchased (Digital Content \/ Lessons \/ Catering)<\/li>\n<li>reason + supporting proof (screenshots\/photos if applicable)<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This Refund Policy applies to purchases from Music Academy Cafe (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) for digital songs (Digital Content),music lessons, and catering (delivery-only within Klang Valley). Music Academy Cafe (HQ) No.45 (1st Floor), Jalan Radin Tengah, Bandar Baru Seri Petaling, 57000Email: help.musicAC@gmail.comPhone: +60 11-5867 7763 1) General Approved refunds are issued to the original payment method [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1334","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/pages\/1334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/comments?post=1334"}],"version-history":[{"count":12,"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/pages\/1334\/revisions"}],"predecessor-version":[{"id":1352,"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/pages\/1334\/revisions\/1352"}],"wp:attachment":[{"href":"https:\/\/macafe.my\/zh\/wp-json\/wp\/v2\/media?parent=1334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}